Frequently Asked Questions
Everything you need to know about your Superlative shopping experience.
How long does shipping take within Romania?
For orders within Romania, we typically deliver via premium courier within 1-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure you find the perfect Superlative fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), secure online payments via Netopia, and Cash on Delivery (COD) for orders within Romania.
Are the materials used sustainable?
At Superlative.ro, we prioritize high-quality fabrics and ethical production. Many of our collections feature organic cotton, recycled polyester, and linen to minimize our environmental footprint.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. If you need to make changes, please contact our support team within 1 hour of placement, and we will do our best to assist you.