Returns & Exchanges
At Superlative.ro, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return policy. We ensure that exchanging your fashion finds is as effortless and premium as the shopping experience itself.
Initiate Your Request
Log into your Superlative account and navigate to the 'My Orders' section to select the items you wish to return and receive your unique return authorization code.
Prepare the Package
Place the unworn items with all original tags attached back into their original packaging to ensure the products remain protected during transit.
Schedule a Pickup
Choose your preferred courier through our automated portal to have the package collected from your doorstep, or drop it off at any authorized partner location.
Quality Check & Refund
Once our atelier receives and inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing